Private livestreams &
video clienteling
Butik Livestream has powered private livestreams for brands in China for six years, built for high-value products and customers who expect an immersive experience. It supports one-to-one video consultations, small-group sessions and private livestreams, and customers join right from a WeChat Mini Program.
Use cases
Instant video call
Customers start a video consultation any time, before or after a purchase.
Booked video appointment
Customers book a slot themselves or accept an advisor's invitation.
Small-group session
One advisor hosts a few customers at once, ideal for previews and limited editions.
VIC livestream
A private livestream for top clients and their friends. Invitation only.
Runway watch party
During launches and runway shows, advisors watch together with their clients in a virtual VIP room, and clients save pieces as they go.
Remote repair
Customers show an issue to a repair expert over video and get next steps.
Used across jewellery and watches, fashion and beauty, and also for member classes and internal training.
What's in the platform
Brand · Web
For customer service and e-commerce teams. Connects to professional cameras and streaming gear.
Brand · Mobile
Store advisors invite customers and go live from a phone. No computer or studio needed.
Customer · Mini Program
Customers join, watch and interact in a Mini Program. It embeds in your existing Mini Program with minimal changes.
Livestream services
Beyond the platform, we support your livestreams on site and day to day.
All services →Response within 2 hours on working days; on-site visits by the next working day at the latest
Lighting, camera settings and angles adjusted for your products and studio
Detail, full-view and on-model footage, shot and edited
Tailored training for your brand, with role-play practice
Licences & security
- 1Value-added telecom licenceB2-20224144Domestic multi-party communication
- 2Value-added telecom licenceShanghai B2-20220751EDI, ICP
- 3MLPS Level 231010499237-230012024 assessment: 81.85, rated Good
- 4Software copyrights2022SR1367364 · 2022SR1367365Two registrations
- 5Data & isolationTencent Cloud, mainland ChinaEach brand runs on its own app instance, with accounts and data kept separate
Start with a POC
Start with one use case, such as a single VIC livestream or booked video appointments in one store.
