Archive and analyse
every WeCom chat
DECISION archives and organises your WeCom conversations, turns them into business insight, and gives your AI agents a data foundation.
Why conversation data
Your CRM records what customers bought. Why they bought, why they didn't, and where they hesitated lives in everyday conversations with your client advisors.
Many brands already have a large volume of WeCom conversations, but no tools to organise and use them.
Who uses it
See how each store follows up: which key customers haven't heard from you in a while, where replies are slowing down, which new arrivals get many questions but few sales.
Hear what customers really say about new arrivals: is it price or size they ask about most, why do they hesitate, do they mention other brands.
Pick won and lost conversations for store training. With Retail AI Coaching, they become practice material directly.
Features
Archive & search
Analysis
Put it to work
Compliance & security
- 1
Official channel
Data comes only through WeCom's official conversation archiving
- 2
Consent records
Employee enrolment and customer consent can be checked and kept on file
- 3
Role-based access
Set which stores and customers each role can see
- 4
Audit trail
Every view, export and API call is logged
Works with the other solutions
DECISION works on its own, and it can also supply conversation data to the other solutions.
Data beyond WeCom can come in through your existing data platform, or be given to agents directly as tools. Where your setup allows, MCP works too.
Start with a POC
Start with one region and a few stores. In two to four weeks, answer one business question you can't answer today.
