The client advisor's
AI assistant
Retail AI Assistant runs inside WeCom. It helps client advisors plan their day, follow up on opportunities and answer customer questions. No new app to install: it's right there in WeCom.
A day with the assistant
Here's how a client advisor might use it on a typical day:
- 09:40
Before opening
Check today's list: who's coming to collect, which styles have arrived, whose birthday is next week.
- 11:15
A customer sends a photo
The assistant identifies the product and finds which store has it.
- 14:30
Before a regular arrives
Read the customer snapshot: past purchases, past conversations, preferences.
- 16:00
Answering a product question
A customer asks how to care for a fabric. The assistant drafts an answer from the knowledge base; the advisor edits and sends it.
- 19:30
End of the day
Record today's follow-ups by voice. The assistant turns them into notes filed under each customer.
- 20:10
Posting to Moments
The assistant drafts a few posts based on new arrivals and customer tastes. The advisor picks one, edits it and posts.
Features
Plan the day
Catch opportunities
Serve customers well
How it rolls out
Lives in WeCom
No new app. Advisors use it where they already work.
Start simple
Begin with voice notes and the answer library, then move on to customer snapshots and opportunities.
The advisor always sends
Anything that goes to a customer is confirmed by the advisor. The relationship stays with them.
Where the data comes from
About DECISION →With DECISION, past conversations build the customer snapshot
Connect your existing data platform, CRM, loyalty and product data
For a single use case, connect only the data it needs. No need to integrate everything first
Start with a POC
Start with one store and one use case. In two to four weeks you'll see how advisors use it and what moves in the numbers.
